Student Wellbeing Advisory Service
At Curtin we believe that you are better prepared for learning when you feel healthy, safe and happy. To support your welfare and learning, Curtin has established a Student Wellbeing Advisory Service.
Some of the issues we can help you with:
- Smooth transition into university life for new students.
- Personal issues.
- Academic concerns (eg. conditional status, struggling with units, course choice, etc)
- Advice on how to handle complaints and grievances.
- Liaising between you and your faculty or school (Course Coordinator, Unit Controller, Lecturer, etc) if you have problems explaining yourself.
- Any other situation that you are unhappy with or unsure of.
If you need help you can:
- Call the Student Wellbeing Hotline: 1800 244 043 (toll free), +61 8 9266 2662 (if you are calling from overseas) or
- Send an email: firstname.lastname@example.org, or
- Visit us in person: You may come to Student Support Services (Building 103 on the Bentley campus) for a face-to-face meeting. If you wish, you can just drop in and an Advisor will see you as soon as possible. Or you may phone and make an appointment.
8.30 am - 4.45 pm - Monday to Friday.
We strongly encourage you to contact our experienced staff to discuss any issue, incident or activity that might threaten or affect your sense of wellbeing. Our staff will work with you to resolve the issue and in the event that we can't resolve this immediately, an appropriate person will contact you directly to help you further.
If you are unsure where to go or who to ask, you are also welcome to contact this service with any query or concern.
Be assured, this is a confidential service.
What happens when you contact the Student Wellbeing Advisory service?
- The Student Advisor will listen to and understand your query or concern
- They will aim to work out if there are any additional matters related to your concern
- If possible, the Student Advisor will answer or resolve your query.
- However, Student Advisors are not experts on absolutely everything. If necessary, your Student Advisor will seek further information/advice and get back to you with the relevant information
- There are many sources of help at the University, and external to the University. Your Student Advisor will help connect you to appropriate further support if that is the right step for you
- Your Student Advisor may make a follow-up phone call or contact you by email to see whether your query has been resolved
- The service also keeps a record of your contact, so that we can assist you better if you contact us again.
In the event of emergency, especially if any person is in danger call the Police on 000.
If you phone after hours, you will be able to leave a message. An Advisor will contact you as soon as possible on the next working day.
If you email email@example.com, you will receive a reply within one working day
Your contact with this service is confidential within normal professional boundaries. That is, anything you may tell an Advisor will remain private unless you wish the matter to be taken further. Contacting this service will not have any impact on International student visas.
- The only exceptions to confidentiality are cases where:
- There exists a clear danger to the client or to others, or
- There exists a legal obligation to do so.
(Legal obligation includes such circumstances as a court subpoena, a valid search warrant, or such other legislated requirements as may be in force at any given time.)
Curtin Support Services
There are a substantial number of support services available to you at Curtin. You may contact these directly without going via the Wellbeing Advisory Service. Please go to the University Student Service's homepage for a full list.